AFTER SALE SERVICES

Since our machines are produced in compliance with the difficult conditions that can be operated 24/7, the possibility of malfunction are very low. However, we are at service of our customers with our 24/7 technical support team in the case of failures that may occur for different reasons.

For this reason, we apply two different methods when need at failure treatment.

1. In accordance with the authorization of our customers, we connect with our machines online by our technical team, supervise the operation and detect the fault. After finding the cause of malfunction, by direct the authorized personnel to connect the malfunction. Once we are make sure that the machine is working, will be disconnected online.
2. We make failure treatment on-site. According to the location of the company and the intensity of our technical team, we intervene on-site with two days at the latest, with the same day at the earliest. After the fault has been rectified, after the machine sure that the machine is working, the machine is delivered to its authorized and the process is completed.

Thanks to our experienced Ergin Technical Team, we are at your side in the most difficult moments you need.

Our machines are designed by 7/24 working. In this conditions same speed and quality without decrease efficiency make production relative to at time periodic maintenances. When periods go wrong, it can be reason great failure and unexpected lost time.

As Ergin, when its time our machines’ periodic maintenance is made directly by our manufacturing and montage team who experienced. Machines are delivered at working in indicated time.

Periodic maintenance agreements are guarantee for our machines’ longevity, efficiency and longtime working. Ergin periodic maintenance renew every year. Our maintenance periods are 3, 6, 9 and 12 months.

The parts used in our machines are designed by passing many tests with different professional disciplines developed after longtime R&D studies. This secret lies below our machine trouble-free operation. In the manufacture of spare parts, the only parameter is not shape. Beside correct design, it determines material of quality and variety, finished all operation determine quality of part.

For this reason, every parts are produced and delivered in Ergin standards for our customers’ demands when they needs. Ergin Branded spare parts are guarantee for our machines’ for a longtime working.

Spare parts supply includes 1-7 days production and transport time.